Terms of Service

Effective 3 November 2026 for every service ordered through portal.nex.net.id: hosting, email, VPS, dedicated servers, colocation, domains and SSL, provided by PT Nex Solusi Teknologi ("NEX"). By ordering or using a service you agree to these terms.

1. Orders & activation

Your account details must be accurate and reachable. NEX may refuse or cancel orders with invalid details, signs of fraud, or that breach these terms.
Services are activated once the invoice is paid. Dedicated servers and colocation are set up manually; the NEX team confirms the schedule with you.

2. Prices, invoices & payment

Prices are in Rupiah and exclude 11% VAT (PPN).
Renewal invoices are issued before the due date and sent to your email. Renewing on time is your responsibility.
Unpaid services are suspended automatically a few days after the due date, and may then be terminated permanently together with all their data.
NEX may change prices. Changes apply from the next invoice and are announced in advance.

3. Cancellation & refunds

Request cancellation from the Client Area before the next due date.
Payments received are non-refundable, including setup fees, domains and SSL, and there are no pro-rata refunds. Exception: if NEX cannot activate a service, the payment is refunded or kept as account credit.

4. Prohibited use

Anything unlawful under Indonesian law, including gambling, pornography and other prohibited content.
Spam, phishing, malware, and infringing other parties' copyrights or trademarks.
Attacks on other systems: DDoS, scanning, brute force and unauthorized access.
Crypto mining, or resource use that disrupts other customers, without NEX's written approval.
Breaches may lead to suspension or termination without notice and without a refund. NEX cooperates with law enforcement when required.

5. Data, security & backups

You are responsible for your content, data, applications, and the security of your account and servers (passwords, updates, firewall).
Keep your own backups. Backups NEX includes in some plans are a convenience, not a guarantee.
On VPS and dedicated servers you hold root access. Reinstalling the operating system erases all data.
NEX may restrict ports or traffic to prevent spam and attacks, for example outbound port 25 on VPS.
NEX staff will never ask for your password by email, phone or ticket.

6. Domains

Domains follow the rules of each registry (PANDI for .id, ICANN for international domains) and the registrar. Registrant details must be accurate, and documents may be requested.
The registrar lock is on by default. To transfer a domain out, contact NEX support; the lock is removed after the owner is verified.
Domains that are not renewed may enter a grace and redemption period with extra fees before they are released. Domain fees are non-refundable.

7. Colocation

Your equipment remains yours and is your responsibility, including insurance. NEX is not liable for hardware failure of your equipment unless caused by NEX's negligence.
Equipment must fit the rack size and power of your plan. NEX may power down or disconnect equipment that exceeds its power, is unsafe, or disrupts the network.
Visits, collection and new equipment must be scheduled first by ticket or WhatsApp and follow the data center rules, including showing ID.
Equipment can be collected once all invoices are paid; NEX may hold it until then. After the service ends, collect your equipment within 30 days; after that NEX is no longer responsible for it.

8. Dedicated servers

Dedicated server hardware belongs to NEX and is rented to you for the service period. Hardware faults are repaired or replaced by NEX.

9. Availability & liability

NEX works to keep services running but does not guarantee uninterrupted service. Planned maintenance is announced when possible.
NEX's total liability is limited to the fee you paid for the affected service for the month the issue occurred. NEX is not liable for indirect losses such as lost profit, data or reputation.
NEX is not liable for disruptions caused by force majeure, including natural disasters, widespread power outages, third-party network failures and government action.

10. Personal data

Your data is used to provide services, invoice you, support you and meet legal obligations, in line with Indonesia's Personal Data Protection Law (UU 27/2022).
Data is shared only where needed, such as with domain registries and registrars, SSL issuers and payment gateways, or where required by law. NEX never sells your data.

11. Changes & governing law

NEX may update these terms. The latest version on this page applies from publication, and continued use means you accept it.
These terms are governed by Indonesian law. Disputes are settled by discussion first, then at the district court whose jurisdiction covers NEX's head office in Bekasi Regency.
If this English version differs from the Indonesian version, the Indonesian version prevails.

Questions? Message our 24/7 support on WhatsApp 0811-1011-1833 or open a support ticket.